Here is the link to the new online dispute resolution platform (odr-plattform), which must be offered from all online retailers in the EU area, in accordance with EU regulation, starting from 9th January 2016 . This official EU platform can be used for cross-border disputes in the future. 




Furthermore we'd love to inform you that dispute resolution is still available via our servicedepartment.

Email: service@peter-kaiser.de

Fon: +49 800 10 100 80